Questions, answered plainly.

We want scheduling your home cleaning to be as easy as possible. So click “book now” in the header or click here or give us a call us at (630)687-8701

We price based on the number of bedrooms and bathrooms in the home along with the size of the home. Select the numbers and the price is shown instantly on the website.

We provide services for Naperville and the surrounding area. Please call us if there is a question of whether we service your area.

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as a Naperville Clean certified cleaner.

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

We offer our 100% satisfaction guarantee. If we have missed anything we should have cleaned, give us a call within 24 hours of the clean and we will make it right. Our fix-it visit must be done within three business days of the initial service.

A hold will be placed on your credit card the day before the cleaning to ensure payment is set up properly. The actual payment will not be charged until after the cleaning is finished.

Of course! Tipping is not expected but our cleaners greatly appreciate it. You can either pay the cleaners a cash tip directly or call us at 630-687-8701 and we can do it for you. 100% of tips go to your cleaner(s).

No worries! You can either email us at [email protected] or call/text us at 630-687-8701 and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $79 cancellation fee.

We only charge fees if we have to and it’s done to protect our cleaners. We reserve a time especially for you so please make any schedule changes at least 24 hours ahead of time to avoid incurring a $79 late cancellation fee.

It’s not required but it always helps make for a better cleaning service if the floors and counters are free of clutter. If you could pick up clothing, toys, and other household items prior to the clean that would be great.

We love pets but sometimes it can be hard to clean around them. If it’s possible to keep them outside or in a separate room it would be helpful.

If we are unable to enter your home for any reason, we will wait for 30 minutes. After that, your appointment will be cancelled and a $79 lockout fee will be assessed.

For sure! We always make every effort to have the same cleaners clean your home. Sometimes there are extenuating circumstances (like illness, vacations or days off) so we can’t guarantee it.

Because we clean many homes throughout the day it’s impossible for us to know exactly how long each home cleaning will take. That’s why we give a window of time instead of a specific appointment time. However, if you ever have specific scheduling needs for your house cleaning needs just reach out to us and we will do our best to make it work!

Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday. You can book your services 24 hours a day on our booking page here.

For one, two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. In a hurry? Let us know and we’ll see what we can do!

Not necessary! You can be at home to let our cleaners in, hide a key, or give us a lockbox code to keep on file.

The home must be completely empty for us to do a proper move in/ move out clean. We also need electricity and water to clean, so please ensure the utilities are still on. Any personal items that are left behind will not be thrown away (unless previously discussed when booking).