Question 1

Can I trust my cleaning professional?

Accepted Answer

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working as a Naperville Clean certified cleaner.

Question 2

How is my billing information kept safe and secure?

Accepted Answer

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Question 3

How much does Naperville house cleaning cost?

Accepted Answer

House cleaning in Naperville is priced by the size of your home, mainly the bedrooms, bathrooms, and square footage. For a typical 3 bedroom, 2 bath house of about 1,500 to 2,000 square feet, a deep clean is around $345 and biweekly recurring cleans are about $209 a visit. For a 1 bedroom, 1 bath apartment, a deep clean starts at $245 and biweekly cleans start at $124. For your exact price, the online quote gives you a number in about a minute.

Question 4

What happens if something goes wrong during my appointment?

Accepted Answer

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Question 5

What's included in a standard house cleaning?

Accepted Answer

A standard house cleaning covers all your everyday living spaces: kitchen, bathrooms, bedrooms, and living areas. That includes dusting, vacuuming, floors, wiped surfaces, and the sinks, counters, and fixtures throughout your kitchen and baths. It's the maintenance clean that keeps your Naperville home
consistently fresh between visits. If your home hasn't been professionally cleaned in the last 30 days, we start with an initial deep clean to reset it, then every clean after that keeps it there.

Question 6

When do you charge my card?

Accepted Answer

A hold will be placed on your credit card the day before the cleaning to ensure payment is set up properly. The actual payment will not be charged until after the cleaning is finished.

Question 7

Can I tip my cleaners?

Accepted Answer

Of course! Tipping is not expected but our cleaners greatly appreciate it. You can either pay the cleaners a cash tip directly or call us at 630-687-8701 and we can do it for you. 100% of tips go to your cleaner(s).

Question 8

Are your cleaners insured and background-checked?

Accepted Answer

Yes. Every Naperville Clean cleaner passes a criminal background check before they ever set foot in a home, along with an interview and a test clean to meet our standards. We're bonded and insured as well, so your home is protected. Letting someone into your home is a big deal, and we treat it that way.

Question 9

Are there fees for cancelling or rescheduling?

Accepted Answer

We only charge fees if we have to and it’s done to protect our cleaners. We reserve a time especially for you so please make any schedule changes at least 24 hours ahead of time to avoid incurring a $79 late cancellation fee.

Question 10

Do I need to do anything before my cleaners arrive?

Accepted Answer

It’s not required but it always helps make for a better cleaning service if the floors and counters are free of clutter. If you could pick up clothing, toys, and other household items prior to the clean that would be great.

Question 11

Where should I put my pets?

Accepted Answer

We love pets but sometimes it can be hard to clean around them. If it’s possible to keep them outside or in a separate room it would be helpful.

Question 12

Our Lockout Policy

Accepted Answer

If we are unable to enter your home for any reason, we will wait for 30 minutes. After that, your appointment will be cancelled and a $79 lockout fee will be assessed.

Question 13

Can I request the same housekeepers each visit?

Accepted Answer

For sure! We always make every effort to have the same cleaners clean your home. Sometimes there are extenuating circumstances (like illness, vacations or days off) so we can’t guarantee it.

Question 14

Why can't I schedule my home cleaning at a specific time?

Accepted Answer

Because we clean many homes throughout the day it’s impossible for us to know exactly how long each home cleaning will take. That’s why we give a window of time instead of a specific appointment time. However, if you ever have specific scheduling needs for your house cleaning needs just reach out to us and we will do our best to make it work!

Question 15

What are your hours?

Accepted Answer

Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday. You can book your services 24 hours a day on our booking page here.

Question 16

How many cleaners do you send?

Accepted Answer

For one, two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. In a hurry? Let us know and we’ll see what we can do!

Question 17

Do I need to be home during the cleaning?

Accepted Answer

That's entirely up to you. Most Naperville clients are out during their clean, at work or running errands, and come home to a finished house. If you'd rather be there, you're welcome to. We'll set up access however you're comfortable, whether that's a lockbox, a garage code, or letting us in yourself.

Question 18

What do I need to do to prepare for a Move In/Out Clean?

Accepted Answer

The home must be completely empty for us to do a proper move in/ move out clean. We also need electricity and water to clean, so please ensure the utilities are still on. Any personal items that are left behind will not be thrown away (unless previously discussed when booking).

Question 19

How can I schedule a cleaning?

Accepted Answer

We want scheduling your home cleaning to be as easy as possible. So click “book now” in the header or click here or give us a call us at (630)687-8701

Question 20

What if I'm not satisfied with my cleaning?

Accepted Answer

Then we make it right. If anything isn't up to standard, tell us within 24 hours and we'll come back and re-clean it at no extra charge. That's our satisfaction guarantee.

Question 21

Which areas do you serve?

Accepted Answer

We provide services for Naperville and the surrounding area. Please call us if there is a question of whether we service your area.

Question 22

Can I request special tasks or extras?

Accepted Answer

You bet! You’ll find the extra services we offer on our booking page here. If there are any special instructions, please let us know in the area provided.

Question 23

What if I need to reschedule or cancel a cleaning?

Accepted Answer

We ask for at least 24 hours' notice to cancel or reschedule, and we'll gladly move your appointment to a time that works better. Within 24 hours a cancellation fee applies, since your cleaner's day is already set aside for you. You'll see the full details when you book.

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